Job Title: Jr Desktop Support consultant Duration: Long term Location: Hopewell NJ Key Skills: Desktop Support, Audio Video Experience Good Communication Skills is Must Rate Hourly :$15-17/hr on W2 Job Responsibilities : Provide technical support and training to customers during deskside visits or at the Walkup Center Performs Root Cause anaylsis, development of checklists for typical problems and controls for problem prevention Works in a team setting, sharing information and assisting others Perform system testing for various internal and external applications, functionality, hardware, software, and potential fixes. Analyze technical trends, may create appropriate reports and/or recommend resolution for addressing recurring incidents. Create, maintain, and deploy laptops and mobile devices. Critical Personal Skillsets: Customer Service Accountability Learn Communicate Skills and abilities: Strong problem solving skills Analytical skills and ability to perform root cause anaylsis Excellent communication skills to write and discuss procedures regarding technical issues Excellent interpersonal skills and the ability to interface with all levels of personnel Ability to work independently and exercise strong judgement Technical Skills: Active Directory Windows 7+ Office 2010+ Avaya Cisco AnyConnect Apple iPhone Ticketing System Experience (Service Now a Plus) Equitrac and Follow You Printing Experience a plus Mac experience not required but a plus Audio Video Devices Certifications a plus Travel Requires general availability to travel to other sites as needed and may include off-hour work on a limited basis.
