Raymond's Restaurant Corp. is neighborhood at heart, the vision of Raymond Badach who translated NYC sensibilities to appeal to a modern-day suburban clientele. Since 1989 Raymond's has expanded operations in the iconic downtowns of Montclair and Ridgewood NJ to include three daily dining services ( breakfast, lunch, dinner ) as well as brunch and dinner services all weekend.
Position Purpose: the Floor Supervisor will be in command of overall operations of the restaurant in the absence of General Manager or ownership.
Key Responsibilities/Accountabilities:
Managerial
Facilitate coaching, counseling opportunities and disciplinary discussions to employees.
Interview, assess and select employees for employment with GM/OWNERSHIP
Direct daily work activities of all scheduled staff including but not limited to floor plans, section assignment & side work.
Monitor, manage and report any discrepancies with registers between shifts.
Responsible for overall grooming service staff.
Monitor what works and what does not and communicate your observations and suggestions for improvements.
Assist with training of all new hired and existing staff and training materials generation.
Focus on specifically assigned area of restaurant needs that need attention when requested by
General Manager – such as beverage sales, daily specials, service, etc.
Service
Communicate all guest related issues or requests to the appropriate service staff and culinary team and guide them towards succession.
Support staff with any tasks, resolve operational and employee issues and communicate and/or consult resolution with General Manager and/or Ownership.
Personalize service by leading by example (e.g., using guest’s name, building relationships with guests to achieve loyalty
and build regular clientele, check on satisfaction by being involved and speaking with every guest dining with us, etc.)
Monitor and make sure quality of food and beverages is at its highest.
Personally handle the service in the dining room and oversee the service staff and flow of entire restaurant by being present on the floor during all meal periods when scheduled.
Product Presentation
Monitor and make sure quality of food and beverages is at its highest.
Assist with inventories if requested by GM – beverage, china /glassware/silverware.
Responsible for freshness and look of the florals of the entire dining room and overall decoration and esthetics of outdoor area and the dining room; communicate needs to GM / Ownership
Labor Management
Direct daily work activities of all scheduled staff – floor plans, section assignment, side work, etc,
Continually review performance and attendance of all staff - address shortcomings and recognize success.
Serve as a role model and mentor by setting a positive example in all aspects of business and personnel management.
Support and work closely with the rest of the management team so as team you uphold the service and hospitality standards in the restaurant.
Work closely with staff to establish a group-hospitality minded employees who will develop and maintain our philosophy and values.
Understand, follow and direct others in current safety procedures.
Administrative
Monitor and ensure the accuracy of menus, beverage list, and POS postings.
Find a way to actively respond to all company/operation emails whenever possible and always in professional manner (not on the floor in the view of the guests and not during the service)
Participate and monitor OrderCounter reports regarding the daily performance of the restaurant.
Follow up on all needed repairs immediately by informing GM or Ownership directly calling appropriate maintenance persons, be present and communicate outcome in detail to all involved.
Attend all necessary meetings scheduled by General Manager, or ownership.
Financial
Suggest promotions and bring revenue increase ideas, train staff on up selling, build guest loyalty by touching every single table, monitor schedules and actual hours worked, etc.
Monitor and manage registers between shifts.
Enforce federal, state, and local laws including health & labor
Self-Development
It is understood that as Floor Supervisor you are responsible to maintain current knowledge of the world of restaurants when it comes to food, service, beverage. You will be required to continually develop this knowledge on your own time and stay on top of current industry trends. Your progress in education will be evaluated on ongoing basis. Likewise, the company will assist in any way possible with any educational goals that relate to your duties as Floor Supervisor.
Minimal Essential Requirements:
The ability to work as part of a team, and personal cleanliness.
Food handling, preparation, and cleaning skills are welcomed. Food handler’s certification required.
Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
Time management and ability to work under pressure to manage high volume of production.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow set standards.
Ability to lift up to 25lbs.
