Job Description:
1. Liaise with Amazon VC Managers
Act as the primary contact for Amazon Vendor Central (VC) managers to address account-related inquiries, resolve issues, and ensure smooth operations.
2. Customer Support
Respond to customer inquiries via email, chat, and phone regarding orders, product details, shipping, and returns.
3. Account Health Maintenance
Monitor and optimize Amazon account performance metrics (e.g., ODR, inventory health) to comply with Amazon’s policies.
4. Reporting & Feedback
Prepare weekly reports on customer issues and collaborate with internal teams (sales, logistics) to improve service quality.
Qualifications:
1. Education & Experience
Bachelor’s degree in business, English, or related fields.
1-2 years of experience in Amazon Vendor Central/Seller Central support or e-commerce customer service.
2. Skills & Abilities
Bilingually fluent in English and Chinese (written & verbal).
Strong communication and problem-solving skills; able to handle urgent issues calmly.
Proficient in MS Office, Amazon Vendor Central tools, and basic data analysis.
3. Preferred
Familiarity with CANOPY products (e.g., outdoor equipment, home goods).
Customer service certification (e.g., COPC) is a plus.
We Offer:
Competitive salary & performance bonuses
Training on Amazon platforms & product knowledge
Opportunities for career growth
