Shift Manager / Ice Cream Shop

Shift Manager / Ice Cream Shop

28 Oct 2024
New Jersey, North jersey 00000 North jersey USA

Shift Manager / Ice Cream Shop

We are seeking a shift manager / key holder whose primary responsibility will be working day shifts from Mon-Fri. The expected hours will range from 30-40, and this employee will occasionally be asked to cover weekend shifts. The shift manager will be expected to help with all aspects of operating the store including running all opening procedures, handling cash deposits daily, managing and training the staff, implementing and training employees on policies, systems, and procedures, assisting with weekly scheduling, and assisting with truck orders.

The shift manager’s primary responsibility will be running the “front of the store” but this individual will have opportunities to learn all aspects of the business, and will have a lot of opportunity for growth.

Key responsibilities include:

Run opening procedures on a daily basis, ensure closing procedures were followed the night before

Ensure proper cleaning procedures are followed ongoing, and that all procedures that need to be completed regularly (daily, weekly, bi-monthly) are being performed satisfactorily

Ensure Customer Satisfaction by making sure that products are served in accordance with brand standards, and served timely. Use judgement as needed to provide customer service / appeasements

Identify and implement areas for improvement as needed regarding regular processes in the store

Perform ongoing product quality checks including sizes/presentation of products, and checking expiration dates of expiring product on a regular basis

Oversee staff, ensure proper dress code is followed, and promote positive employee morale

Possess general knowledge of building & equipment

Occasionally be able to make ice cream

Ensure proper cleaning procedures are being followed

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