Job Title: Front Desk Manager
Location: Tiger Schulmanns Elmwood Park
Hours: Full-Time, 9:00 AM - 5:00 PM, Monday through Friday
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Job Description:
Must be willing to learn Kickboxing/ or have prior experience
We are seeking a proactive and organized Front Desk Manager to join our dynamic team at Tiger Schulmanns Elmwood Park . As the Front Desk Manager, you will play a crucial role in ensuring smooth operations at the front desk, providing exceptional customer service, and supporting our students and leads. This is a full-time, 9-5 position where you will be responsible for handling calls, managing administrative tasks, and maintaining a well-organized gym environment.
Key Responsibilities:
- Phone Management: Answer and direct incoming calls promptly, providing excellent customer service to students and potential leads.
- Lead Communication: Make outbound calls to prospective students, following up on leads, and providing information about our classes and membership options.
- Payment Processing: Assist students with payments, membership renewals, and other financial transactions through our payment systems.
- Scheduling & Organization: Maintain an organized schedule for classes, appointments, and events. Ensure accurate record-keeping for student registrations, attendance, and payments.
- Customer Service: Respond to inquiries in a friendly and professional manner, addressing any concerns or issues from current or prospective members.
- Administrative Support: Assist with general office tasks such as filing, maintaining student records, and managing office supplies.
Qualifications:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Comfortable with phone-based communication and cold calling.
- Basic knowledge of payment systems or willingness to learn.
- Previous experience in a customer service or administrative role is preferred.
- Positive attitude, self-motivated, and able to work independently.
- Ability to maintain a professional and welcoming environment for students and visitors.
Benefits:
- Competitive salary.
- Opportunity to work in a fast-paced, exciting environment.
- Free or discounted gym memberships and classes.
- Potential for growth within the company.
-
Job Description:
We are seeking a proactive and organized Front Desk Manager to join our dynamic team at [MMA Gym Name]. As the Front Desk Manager, you will play a crucial role in ensuring smooth operations at the front desk, providing exceptional customer service, and supporting our students and leads. This is a full-time, 9-5 position where you will be responsible for handling calls, managing administrative tasks, and maintaining a well-organized gym environment.
Key Responsibilities:
Phone Management: Answer and direct incoming calls promptly, providing excellent customer service to students and potential leads.
Lead Communication: Make outbound calls to prospective students, following up on leads, and providing information about our classes and membership options.
Payment Processing: Assist students with payments, membership renewals, and other financial transactions through our payment systems.
Scheduling & Organization: Maintain an organized schedule for classes, appointments, and events. Ensure accurate record-keeping for student registrations, attendance, and payments.
Customer Service: Respond to inquiries in a friendly and professional manner, addressing any concerns or issues from current or prospective members.
Administrative Support: Assist with general office tasks such as filing, maintaining student records, and managing office supplies.
Qualifications:
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Comfortable with phone-based communication and cold calling.
Basic knowledge of payment systems or willingness to learn.
Previous experience in a customer service or administrative role is preferred.
Positive attitude, self-motivated, and able to work independently.
Ability to maintain a professional and welcoming environment for students and visitors.
Benefits:
Competitive salary.
Opportunity to work in a fast-paced, exciting environment.
Free or discounted gym memberships and classes.
Potential for growth within the company.
How to Apply:
Please submit your resume and a brief cover letter outlining your experience and why you'd be a great fit for the role to [email address].
We look forward to hearing from you!
