A Customer Service Logistics Representative job description typically involves managing customer interactions related to shipments, addressing inquiries, resolving issues, and ensuring timely and accurate delivery, while also coordinating with carriers and internal teams.
Logistics Coordination:
Coordinate with carriers to schedule pickups and deliveries, track shipments, and resolve any issues that may arise.
Manage shipment documentation, including bills of lading and invoices.
Provide shipment quotes and set up shipments as required by customers.
Track and trace shipments to ensure timely delivery.
Problem Solving:
Identify and resolve customer and carrier problems and issues.
Proactively address potential issues to prevent delays or disruptions in the supply chain.
Customer Interaction:
Handle customer inquiries via phone, email, or chat.
Provide excellent customer service by answering inquiries, addressing concerns, and resolving issues related to shipments.
Maintain regular contact with customers to determine their shipping needs and ensure satisfaction.
Skills
Excellent communication skills, written, reading
Good computer skills
