Job Summary
The is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the fosters an environment that is compassionate, genuine, and respectful.
Responsibilities
Provides knowledge, expertise, guidance, and a personalized experience to each customer
Ensures customer questions or concerns are resolved quickly and completely. Communicate any requests or unresolved concerns to management immediately.
Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems.
Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the store properly stocked, clean, tidy, and in operating order, while keeping a “Customer first” acuity.
Meets/exceeds day-to-day sales metrics by following the customer experience selling cycle with tailored product suggestions
Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
Fosters a positive work environment, treating everyone with dignity and respect.
Performs other duties as assigned by the Manager and/or Store Lead.
Adaptable / Flexible - Effectively manages change and adjusts comfortably to new people and processes; multi-tasks and handles ambiguity and stress well while remaining positive; bounces back quickly from challenging situations; asks for help when needed and stays focused on being a force for good
Learning on the Fly - learns quickly when facing new problems; a relentless and versatile learner, open to change
Qualifications
Must be at least 21 years of age
Availability to work retail schedule that includes nights and weekends
Prior customer service experience in hospitality, pharmacy, customer services, or retail environment.
Spanish/Brazilian Portuguese speaking applicants strongly encouraged to apply!
Maintain regular and punctual attendance.
Customer service experience in high-volume, fast-paced environments
Cash handling experience
Passion for working with people and excellent communications skills
Ability to learn and retain detailed product knowledge and operational steps
Flexible schedule and willingness to work weekends
Self-motivated, able to work without direct supervision
High level of attention to detail
Ability to stand and/or sit for long periods of time
Ability to lift up to 25 lbs
Strong hand-eye coordination
Proficiency with computers
