Established MSP with 26+ years experience looking to add another great engineer. Work with a team of all Level Three engineers in a collaborative environment.
This is not a remote position. Need to be hands-on full time at client location in Parsippany NJ area.
MUST enjoy helping people and have the following skill sets.
Desktop/Laptop/Tablet installs and troubleshooting support
Printers installs and troubleshooting support
Expectations:
Technical
Install technology solutions for our clients.
Manage, maintain, troubleshoot, and support our users’ networks, equipment, software, and other related services.
Identify user problems while working within a structured problem management and resolution process to remediate them.
Work with other internal and external resources and vendors to deliver effective support services.
Identify, document, and troubleshoot users computing issues to resolution while maintaining customer satisfaction.
Utilize best in class ticket system, remote monitoring system, and other service-specific tools and technologies to deliver onsite and remote user support services.
Update service ticket information with accurate documentation of all activities conducted.
General
Develop and maintain relationships with customers that further enhance the company's positive reputation through exceptional customer service.
Maintain a professional appearance and demeanor.
We are all about QUALITY:
Quality clients
Quality team members
Quality organizational operations
Our Core Values are:
Uncompromising honesty.
Always do what's in the best interest of the client.
Continuous improvement individually and as a company.
Our Vision is to create the most powerful service delivery system in the MSP industry: Systemized, Documented and Automated. We have ALL the tools an MSP needs! We are all about doing it the right way.
Our Mission is to help our clients be successful with technology by combining business best practices with technology best practices.
NEXT ACTION: MUST submit your resume if you are interested in becoming part of our team.
