About Our Company:
Smile Again NJ is a boutique dental implant center known for providing exceptional dental reconstructive services with a personalized approach. Our patients benefit from a seamless, continuous care experience, knowing the same dedicated team will support them from consultation through treatment completion. Every staff member contributes to creating an outstanding patient journey.
Traditionally, dental implant procedures required multiple visits to various specialists, with teeth crafted at off-site labs. At Smile Again, we’ve simplified the process by offering all essential components for successful dental implant treatments in-house. From consultation and treatment planning to surgery, restorative care, and on-site teeth creation, we deliver everything in one convenient location.
Position Overview:
We are looking for a motivated Patient Care Coordinator who is passionate about connecting with prospective patients and enhancing their experience. This role is vital for ensuring patient satisfaction throughout the entire process - from prospective client outreach, to welcoming patients at our center, to explaining treatment plans and managing their appointments. Responsibilities include overseeing patient treatments, conducting outreach and lead nurturing, and ensuring compliance with practice protocols.
Key Responsibilities:
Provide a warm, welcoming atmosphere for patients throughout their visit
Act as an outreach and sales representative for the Center; demonstrate excellent communication, lead nurturing, rapport-building, and assist in attracting new business and help develop plan for growth
Managing incoming calls, scheduling and confirming appointments and assisting with verifying insurance benefits
Collaborate with the Doctor and clinical staff
Maintain the center's calendar
Monitor patient wait times and work with the Doctor to enhance the overall patient experience
Assist with general office tasks, including scanning documents, handling shipments, purchasing office supplies, and supporting team needs as required
Ensure the cleanliness of the waiting room and consultation areas
Qualifications:
Minimum of 2 years of administrative assistance experience; dental experience is preferred but not required
Proficiency in Microsoft Word and general computer skills (we are a fully digital, chartless practice)
Strong organizational and interpersonal skills
A valid driver’s license (due to limited access to public transportation)
To apply:
Email your CV/resume
