The UPS Store: Customer Service Associate

The UPS Store: Customer Service Associate

08 Sep 2025
New Jersey, North jersey 00000 North jersey USA

The UPS Store: Customer Service Associate

Job Overview

We are seeking a dynamic and experienced Store Associate to lead our retail team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As the Store Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring that sales targets are met while maintaining a high standard of store presentation.

Duties

- Lead and motivate the store team to achieve sales goals and provide excellent customer service.

- Manage inventory control processes, including stock management and inventory audits.

- Oversee cash handling procedures, ensuring accuracy in transactions and adherence to company policies.

- Develop and implement effective merchandising strategies to maximize sales opportunities.

- Train, mentor, and evaluate team members to enhance their skills in retail sales and customer engagement.

- Communicate effectively with staff regarding store policies, promotions, and operational changes.

- Analyze retail math metrics to assess performance and identify areas for improvement.

- Ensure compliance with health and safety regulations within the store environment.

Requirements

- Proven experience in a retail management role with a focus on wireless sales or similar sectors.

- Strong organizational skills with the ability to manage multiple tasks efficiently.

- Proficiency in inventory management systems and cash handling procedures.

- Excellent communication skills, both verbal and written, to effectively interact with customers and team members.

- Ability to analyze data related to inventory control and retail performance metrics.

- A proactive approach to problem-solving with a focus on customer satisfaction.

- Flexibility to work varied shifts, including weekends and holidays as needed.

If you are passionate about retail management and ready to take on a leadership role within our team, we encourage you to apply!

MUST BE ABLE TO LIFT PACKAGES UP TO 50-60 LBS

PLEASE KEEP IN MIND WE ARE A SHIPPING STORE, WE DEAL WITH PACKAGES ALL DAY. WE ARE EXPECTED TO HAVE A HIGH VOLUME OF BUSINESS. THERE IS A LOT OF OPPORTUNITY TO GROW WITHIN OUR COMPANY.

GRAPHIC DESIGNER ENTITLED TO PAY INCREASE.

STORE REQUIREMENTS ARE TO HAVE NOTARY SERVICES IN STORE AT ALL TIMES. NOTARY IS ENTITLED TO A PAY INCREASE TOO!

APPLY NOW!

NEW UPS STORE! NEW DESIGN! LARGEST STORE IN NJ!

Job Types: Full-time, Part-time

Benefits:

- Flexible schedule

Shift:

- Day shift

- Morning shift

Work Location: In person

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