We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position.
Location: Waldwick, NJ
Schedule: Monday to Friday 3rd shift 11pm-7:30am (alternate weekends)
Compensation: $20-$23 per hour
Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Requirements:
Prior experience in tech support, desktop support, or a similar role.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Bilingual
US work permit
Own Transportation
Benefits:
- Health care coverage provided through MagnaCare.
-Sick days
- 401(k) plan with a 1% match.
Please send your resume for consideration.
