Dispatcher/operations coordinator with working knowledge of the New York/New Jersey Tri state area and strong customer service skills. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts or vendors might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers and vendors. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to csr/operations specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer inquiries. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Apply directly here: https://www.otgcargo.com/employment-application-form
Dispatch Responsibilities
Manage incoming calls/emails from clients contractors and agents
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts and vendors through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Provide operational support that provides appropriate solutions and alternatives within the time limits allowed; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer and vendor support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Job Type: Full-time
Salary: $38,000.00 - $46,000.00 per year / more if additional experience is discussed
Schedule:
8 hour shift + potential on-call coverage
Moonachie, NJ 07074: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Logistics: 3 year (Preferred)
Dispatching: 3 year (Preferred)
Work Location: One location
