Client Services Associate

Client Services Associate

Vacancy expired!

job summary:

Our client is looking for a Client Services Associate for a 3-mo contract in Princeton, NJ.

Our client is partnered with the New Jersey Department of Education in the development and daily management of NJ SMART, the State's longitudinal education data collection and reporting system. This specific position provides customer service to over 700 districts and charter schools by responding to inquiries and questions about NJ SMART submissions and analytical tools. The successful candidate also performs the critical role of training state and school district members in NJ SMART data management and reporting. This position is located in Princeton, NJ.

Responsibilities:

• Meet and maintains a high standard of customer service metrics while assisting school districts via phone and email in submitting electronic data and uploading the data into our client's systems.

• Outreaches to predetermined school districts in submitting electronic data and uploading the data into systems to meet state deadlines
• Trains school district users on web-based applications and system updates
• Designs, develops, and delivers live and virtual trainings for state and district personnel
• Authors, edits, and manages ongoing client and stakeholder communications and customer relations management tools
• Proactively identify ways that internal processes can be improved and deliver actionable solutions
• Participates in user acceptance testing procedures in areas of assigned focus and responsibility
• Actively participate in continual improvement of the NJ SMART system by liaising between business and technology teams, where appropriate
• Develop a firm understanding of state and federal education reporting requirements as they evolve
• Participate in special assignments as needed

Qualifications:

• strong attention to detail and organizational skills.
• Proficiency in Microsoft Suite, including Excel and Word. Access is a plus.
• Communicates effectively with local staff.
• Ability to quickly understand the client's systems and terminology.
• Ability to manage multiple forms of support simultaneously.

Required Experience:

• 1-3 years of similar work experience preferred.
• Schools (K-12) or Medicaid knowledge a plus

location: Princeton, New Jersey

job type: Contract

salary: $15 - 17 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:


Our client is looking for a Client Services Associate for a 3-mo contract in Princeton, NJ.

Our client is partnered with the New Jersey Department of Education in the development and daily management of NJ SMART, the State's longitudinal education data collection and reporting system. This specific position provides customer service to over 700 districts and charter schools by responding to inquiries and questions about NJ SMART submissions and analytical tools. The successful candidate also performs the critical role of training state and school district members in NJ SMART data management and reporting. This position is located in Princeton, NJ.

Responsibilities:

• Meet and maintains a high standard of customer service metrics while assisting school districts via phone and email in submitting electronic data and uploading the data into our client's systems.

• Outreaches to predetermined school districts in submitting electronic data and uploading the data into systems to meet state deadlines
• Trains school district users on web-based applications and system updates
• Designs, develops, and delivers live and virtual trainings for state and district personnel
• Authors, edits, and manages ongoing client and stakeholder communications and customer relations management tools
• Proactively identify ways that internal processes can be improved and deliver actionable solutions
• Participates in user acceptance testing procedures in areas of assigned focus and responsibility
• Actively participate in continual improvement of the NJ SMART system by liaising between business and technology teams, where appropriate
• Develop a firm understanding of state and federal education reporting requirements as they evolve
• Participate in special assignments as needed

Qualifications:

• strong attention to detail and organizational skills.
• Proficiency in Microsoft Suite, including Excel and Word. Access is a plus.
• Communicates effectively with local staff.
• Ability to quickly understand the client's systems and terminology.
• Ability to manage multiple forms of support simultaneously.

Required Experience:

• 1-3 years of similar work experience preferred.
• Schools (K-12) or Medicaid knowledge a plus

qualifications:

• Experience level: Entry Level
• Minimum 3 years of experience
• Education: No Degree Required

skills:

• Microsoft Suite
• Medicaid
• Data Submission
• Customer Service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.