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Job Title :: MS Teams UC Engineer
Job location : Princeton , NJ / Wilmington, DE
Job Type :: Contract / Full Time
Who are we looking for?
The Microsoft Teams Senior UC Engineer's primary role will be providing architectural support and infrastructure support to the management and infrastructure team for the Microsoft Teams environment. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of Client Global Unified Communications Engineering team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community.
The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communications skills as well as good customer service skills. Candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carrying out tasks/projects. Although the role will be focused mainly on Microsoft Teams, Cisco experience would be beneficial for integration between the two vendors.
Responsibilities:
Design and implementation of Microsoft Direct routing
Design and implementation of Microsoft calling and meetings
Integration with existing Cisco UC environment
Integration with Cisco VC meeting rooms
Work with vendors, clients, carriers and technical staff on implementation, optimization and security of Microsoft Teams
Carry out maintenance/upgrades on all Infrastructure
Own analysis of new technologies from start to finish
Carry out security review of infrastructure and applications
Research, analyze, recommend and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.
Document procedures and processes
Develop and maintain user guides, technical guides, project plans and any other system related documentation for respective system
Create knowledge base articles for support teams
Offer thoughts and solutions on improving current technology
Escalate issues to vendors
Provide metrics/reports for conferencing services
Ability to function in a fast-paced organization
Adhere to the design, programming and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.
Required skills:
Microsoft Certification (Teams Administrator/Teams Voice Engineer)
Ability to establish and maintain a client trust and confidence
Good written and verbal communication skills.
Good troubleshooting skills
Self-sufficient, can own an issue and work on it till completion
Basic knowledge of the financial services industry
Advanced knowledge of Microsoft Teams
Advanced knowledge of Direct Routing solution for Microsoft Teams
Advanced knowledge of Session Border Controllers (Cisco Cube/Audiocodes deployment and configuration)
Advanced knowledge of SIP Trunking solutions
Understanding of Microsoft licensing and assignment
Experience with the following: Enterprise voice, PSTN Calling and Conferencing, Persistent Chat
Experience of recording solutions with Microsoft Teams
M365 and Modern Workplace technologies
Advanced knowledge of troubleshooting tools (WireShark etc)
Log analysis from Microsoft Teams client
Advanced knowledge of Call Quality Dashboard
Knowledge of H.323 & SIP Protocols
Knowledge of NAT & Firewall Traversal
Knowledge of VMware architecture
Knowledge of Microsoft Server environment (2012, 2016)
Knowledge of Citrix VDI environment
Knowledge of MAC OSX environment
Advanced knowledge of Microsoft Windows environment (Windows 10)
Knowledge of MobileIron (MDM) environment
Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
Experience with Microsoft Support (raising cases, escalating)
Desirable skills:
