Job SummaryThe ASG Services Advisor purpose is to focus on the customer experience and support SHI account teams and customers with the intent to build statements of work (SOW) for services opportunities.This position will report to the ASG Services Manager in the ASG Services department.This position is required to report to the SHI Somerset NJ or SHI Austin office location as determined by SHI management.About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
ResponsibilitiesInclude, but not limited to:
Serve on Pre-Sales Service Desk, acting as front line support for incoming service requests
Qualify incoming requests based on SHI services success criteria
Coordinate discovery calls and lead conversations focused on project expectations, the customers current IT environment, and desired outcomes
Create SOWs based on SHI capabilities and customers' expectations
Maintain project documentation throughout sales cycle, including SOW revisions
Support the transitions of signed agreements from the pre sales process to SHI service delivering team
Maintain and update a pipeline of services opportunities
Focus on delivering a world class customer experience according to SHI standards
Coordinate and collaborate with peers to establish accountability and action plans
Qualifications
3+ years working experience on a Help Desk, Managing and Deploying IT solutions or sales support and overlay role in a technology and/or sales organization
Bachelor's Degree or relevant work experience required
General understanding and concepts of Cloud, Security, Networking, Datacenter, and End User Compute
Required Skills
Ability and desire to work within a team environment, and at times independently
Proactive and self starter mindset
Commitment to customer services and being ridiculously helpful
Deep understanding of the IT services Industry
Strong sales skills and talents required
Highly organized individual with strong written and verbal communication skills
Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Preferred Qualifications /Skills/ Certifications
CompTIA A+
Cisco CCNA
AZ-900
MS-900
Proposal Writing
Certifications RequiredPreferred Certifications:
CompTIA A+
Cisco CCNA
AZ-900
MS-900
Proposal Writing
Additional Information
The estimated annual pay range for this position is $55,000 - $70,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Refer a friend to this job (https://careers-shi.icims.com/jobs/18001/asg-services-advisor/job?mode=apply&apply=yes&iniframe=1&hashed=-336032949)Need help finding the right job?We can recommend jobs specifically for you!Job Locations US-TX-Austin | US-NJ-SomersetRequisition ID 2024-18001Approved Min (Total Target Comp) USD $55,000.00/Yr.Approved Max (Total Target Comp) USD $70,000.00/Yr.Compensation Structure Base Plus BonusCategory Presales/Post Sales Support
