Job description:In this position, you will provide technical support for Turbocharging Service, and Process Automation Turbocharging at a designated location either on company or customer premises, delivering superior, professional service, remotely or on site. You will be responsible for executing Service work according to agreed workflows and by Accelleron standard processes and safety guidelines. Deliver excellent customer service to satisfy customers. In close cooperation with customers and other Accelleron teams, take actions to identify new Service business opportunities for Accelleron.You will be reporting to the Turbocharging Workshop Manager.Your responsibilities:
Service delivery: Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services and replacements of a variety of turbochargers for commercial applications).
Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectations. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
Materials and Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Documentation and Reports: Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
Troubleshooting: Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
Operational Excellence: Proactively identifies suggestions for product and quality improvement and communicates them further in the Accelleron organization. Provides recommendations to management to improve operations and customer service.
Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
accelleronsomersetManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
