The General Manager will oversee all aspects of operations at Buddy’s Boardwalk Empire, ensuring financial success, guest satisfaction, and a positive workplace culture. This role involves supervising daily operations, managing financial performance, maintaining inventory, and developing team members.
Primary Responsibilities
- Leadership: Supervise and motivate Assistant Managers, Kitchen Staff, Porters, and Sales Associates.
- Operations: Oversee daily activities, including purchasing, inventory, staffing, scheduling, and production.
- Financial Management: Review monthly financials, identify improvement areas, and ensure profitability.
- Team Development: Train, develop, and evaluate staff to maintain high standards of performance and customer service.
- Quality Assurance: Ensure all menu items meet company standards and adhere to food safety protocols.
- Compliance: Maintain sanitation and safety standards, ensuring adherence to all company policies.
- Customer Service: Lead by example in providing friendly and efficient service.
- Administrative Duties: Perform reporting, manage budgets, and oversee operations on multiple platforms.
- Store Maintenance: Maintain cleanliness and ensure all equipment and areas meet company standards.
- Auditing: Conduct regular internal store audits to ensure compliance and identify opportunities for improvement.
Qualifications
4+ years of managerial experience in the culinary or hospitality industry.
3+ years of kitchen experience
2+ years of supervisory experience.
Café, bakery, or delicatessen experience is a plus.
ServSafe Food Protection Manager Certification (or willingness to obtain within 30 days).
Proficiency in Microsoft Office (Word, Excel) and familiarity with POS systems.
Strong communication skills (both verbal and written).
Ability to manage multiple locations.
High energy and engaging personality with a professional demeanor.
Ability to work flexible hours, including weekends and holidays.
Capable of working on your feet for extended periods (10+ hours a day, 50 hours per week).
Willingness to travel for training purposes.
Performance Expectations
- Conduct regular team meetings to foster communication and team cohesion.
- Develop and implement strategies to enhance efficiency and profitability.
- Oversee opening and closing procedures to meet operational standards.
- Manage inventory, pricing integrity, merchandising, labor scheduling, and expense control.
- Ensure storefront cleanliness, organization, and appealing presentation.
- Train staff on product knowledge and recommend products to customers.
- Evaluate store operations to identify strengths and opportunities for growth.
