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This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.Restaurant ManagerAs a Restaurant Manager, you are a key to our business. You will be responsible to Maintain and manage the restaurant environment by monitoring store presentation, supporting brand consistency and implementing the store strategy and action plan. Additional duties of a Restaurant Manager include; Motivating team to complete the sales process, ensure customer satisfaction, comply with company procedures, and maximize productivity and profitability, hiring, training, and monitoring the development of staff. A qualified candidate must also have a high school diploma or equivalent, reliable transportation and a flexible schedule. This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists. Apply now to join one of the most exciting brands in America!We offer:
Growth Opportunities
Medical Insurance
Annual Bonus Plan
Skills/Qualifications
Fluent in English
Experience as a Dunkin Shift Leader or above for at least 6 months within the last 12 months
Basic computer skills
Cash and Time Management
Organization skills
High School diploma or equivalent, preferred
Responsibilities Include
Responsible for the store 24/7
Work in a Team Environment
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members and shift leaders as requested
Provide coaching and feedback to crew members
Maintain Operational Excellence
Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Drive Profitability
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards
Control product wastage and increase store profitability
Staffing
Finding and hiring crew to meet restaurant staffing needs
Making and posting weekly schedule for the crew
Training and coaching all Crew and Shift Leaders at all time
Product ordering / Inventory
Ordering donuts daily
Counting inventory and ordering products each week
Competencies
Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence
Develops and maintains relationships with team and customers
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
