Apply thorough working knowledge of the Front Office operations to include the Front Desk, Porter’s Desk, Reception/cashiering procedures, One Touch functions and Reservations.To ensure that all Ambassadors are fully briefed on all ongoing matters within the Hotel and any special events that are planned.Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.To be responsible for the Guest Services employees within your area of responsibility.Drive loyalty sign ups in line with AccorHotels regional targets, Hotel and department specific targets and associated initiatives.Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.Assist in conducting training for all Front Desk employees.Direct daily Front Desk operations.Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.Attend to credit problems.Supervise front cashiers and help out with accounting problems.Hotel audits of Hotsos devices, emergency lines, radioPatrol and inspect public areas during evenings to make sure everything is in order.Control hotel duty keys and floats whilst on duty.Assist with preparation of rosters, ensuring that suitable and cost effective Ambassador levels are maintained at all times. Ensure department policies and procedures are understood by all Ambassadors and observed in tasks performed.Implement training programs for all Ambassadors, conduct induction and skills training.
