We are seeking a passionate and versatile Front Office All-Rounder to join our team at Hotel Woolstore 1888. This unique hybrid role combines Front Office and Food & Beverage, offering the opportunity to create exceptional guest experiences across multiple areas of our boutique hotel.As a Heartist, you will be at the centre of the guest journey — welcoming guests at reception, providing personalised service and supporting our restaurant and bar operations. You will thrive in a role where no two days are the same and where your genuine passion for hospitality helps create memorable moments.What You’ll Be Doing:Deliver personalised check-in and check-out experiences that reflect the Handwritten Collection spirit.Assist guests with enquiries, payments, requests and daily hotel services.Support Food & Beverage operations by delivering attentive service across our restaurant and bar.Assist with events, functions and dining experiences within the hotel.Create meaningful guest connections by sharing your knowledge of the hotel and local area.Respond to guest requests and resolve concerns with care and professionalism.Support broader hotel operations including phones, emails and occasional porter duties.
