Digital Account Manager - A.K.A. New Media Inc. (Maternity Leave Coverage)

Digital Account Manager - A.K.A. New Media Inc. (Maternity Leave Coverage)

Vacancy expired!

Job Description

The Opportunity:This is a maternity leave replacement position with the opportunity of an ongoing position.

A.K.A. New Media Inc. (A.K.A.), has an immediate requirement for an experienced, focused, organized, and energetic

Digital Account Managerto join our team, to provide account and project management support.

If you have a passion for building relationships, have a go-getter personality with strong communication skills, strong project management capabilities, who excels at finding win-win situations, are inspired by the thought of providing companies and not-for-profit organizations with the best online solutions possible, and want to be part of a dynamic and fast-emerging company, read on and apply!

The Role:

• Account Management– Discovery & reflection, content and asset gathering; Setting, and managing client expectations, update management; Seeking new opportunities with existing clients, keeping detailed and accurate client accounts.

• Client Relations- Proactively maintaining and deepening ongoing client relationships

• Project Management- Managing and tracking the status of project plans, scope and budgets; Managing budget control reports/project tracking reports; Supporting and managing project team members, managing quality of projects, etc.

• Client Strategy Development- Participating in the research and discovery phases of projects; Developing reflection documents and writing creative briefs

• Client Training- Training clients on the use of Content Management Systemsand other web related best-practices.

• Communications- Supporting the creation of content for e-Newsletters, corporate website and industry publications; Support maintaining A.K.A.'s social media presence (Twitter and Facebook)

• General Marketing Support- Gathering client testimonials, success metrics, support writing/editing/contributing to A.K.A.'s marketing efforts, etc.

• Business Development
  - Support A.K.A.'s business development efforts

COVID-19 & Precautions:

Currently A.K.A.'s entire team is working remotely. As such, all training, on-boarding, and the fulfilment of the role will be carried out remotely until further notice. However, A.K.A. reserves the right to request in-person, onsite meetings, as long as Ontario Health and Safety COVID-19 protocols are met. In the future, once this situation changes, candidates need to be able to work(at least part-time) on site at A.K.A.'s office in downtown Toronto.

Qualifications

• 2-3 years of digital account and project management experience (agency experience is preferred)
• Excellent time and priority management skills; Able to manage tasks efficiently and to multi-task
• Ability to manage client expectations, requests, and challenges calmly, effectively, and professionally
• Ability to seek new opportunities for clients
• Strong written and verbal communication skills
• Well-versed and passionate about technology and communications, with emphasis on Internet-based technology (i.e. Social media, web design, etc.)
• Outgoing, energetic, with strong interpersonal, team and customer service skills
• Post-secondary degree or diploma is preferred - preferably in the fields of Business, Marketing, Communications, or Technology
• Strong experience with Microsoft Office (especially Excel), and working knowledge of Keynote[RH1]
• Quick learner with the ability to adapt to evolving needs quickly, and willing to self-teach as required (i.e. Using online help guides, etc.)
• Some knowledge of website maintenance (whether for clients or personal)

Nice to Haves:

• Knowledge of related software (Sketch, Photoshop, InDesign, etc.) and basic web code (HTML, CSS), but these are not requirements
• Experience with project management tools is an asset (e.g., MS Project Basecamp, Forecast, Bugherd, etc.)
• Experience with Content Management Systems (CMS) like Wordpress or Kentico, and Customer Relations Management (CRM) like Salesforce and MS Dynamics
• Working knowledge of Google Adwords and Google Analytics
• Bilingual is an asset

Relevant Assets and Experience:

• Not-for-profit and fundraising
• Web development
• Project management
• Sales, including prospecting and cold-calling
• Knowledge of digital marketing

Additional Information

Only shortlisted candidates will be contacted. Please no recruitment agencies.

We are Canadian based, so must have the ability to do contract work for a Canadian organization.

Please see www.akanewmedia.com