This opportunity is both exciting and challenging! The right candidate will have the opportunity to use their current technical skills while giving them the chance to increase their skill set into areas you may not have expected. Our product suite provides the customer the ability to use mobile applications, cloud based products and on premise installations. We will invest in the right candidate by providing training on company products and solutions, using a variety of delivery methods including formal classroom training, shadowing, and self-study materials.
The CSE is responsible for providing high visibility, high quality, 2nd and 3rd tier software support, troubleshooting and analysis for our product offerings. The CSE will demonstrate good judgement in selecting methods and techniques for obtaining solutions.
The successful candidate will have a Bachelor's degree in Business, Computer Science, Information Systems or related major, or comparable education and work experience.
A minimum of two (2) years software technical support experience with a strong customer focus and working knowledge of relational database management software including Oracle and MS SQL, specifically SQL querying and navigating complex structures.
A minimum of one plus (1+) year(s) of Salesforce support and/or experience, with a strong customer focus, and working knowledge of relational databases, including Oracle and MS SQL.
Experience with other tracking software systems, document management systems or other quality management software applications is preferred.
Excellent communication skills (written and verbal) allowing for the ability to interact with a diverse group of customers, developers, testers, administrators, and project teams.
Strong investigation skills including problem solving techniques such as java code debugging.
Preferred Skills & Qualifications:
Exposure to various different supporting software tools to aid in performance monitoring and error detection.
Experience working and configuring application servers, such as Apache Tomcat and JBOSS.
Cloud Support Experience in a fast paced, high demand environment.
Salesforce Certification and/or SFDC Platform knowledge.
If you share a true passion for technology, enjoy working together in developing solutions, share ideas, and exchange knowledge we want to talk to you.