The Mortgage Satisfaction Clerk processes incoming pay-off requests and delivers to requesting parties within bank allotted timeframes; validates funds received and cancels closed mortgages within prescribed windows as established by local, state and federal guidelines; prepares and delivers Satisfactions or Discharges on mortgage loans previously paid off but not canceled of record and handle all CEMA requests on New York Properties.40Responsibilities include but are not limited to: Review payoff requests received from borrowers, attorneys, title companies or other representatives of the borrower. Ensure borrower has authorized the release of information. Process and prepare payoff statement in accordance with the written request and bank policy. Deliver payoff request to requesting party timely and in advance of the requested date. Verify funds received upon remittance of payoff funds. Secure necessary funds to satisfy the loan when funds are short. Review daily reports of loans paid in full and begin the preparation of the cancellation of the Mortgage or Deed of Trust in accordance with local, state or federal guidelines. Ensure loan is satisfied by reviewing history; verifying the principal balance is zero. Retrieve the Permanent and Collateral files from the File Room. Review files for appropriate documentation to cancel the banks lien against the mortgaged property in a timely manner and in compliance with regulations. Prepare cancellation documents for signature by authorized bank personnel and send to the respective County Clerks for cancellation. Return documents to borrower showing the loan has been paid in full and the lien has been cancelled of record. Prepare completed files for shipping to Archives Maintain full compliance with all Regulatory requirements and bank policies and procedures. Be able to lift and move boxes up to 20 pounds. Required Skills: Ability to work independently and in a team environment. Working knowledge of MSI Servicing system. Thorough knowledge of Satisfaction requirements for local, state and federal Ability to effectively comprehend, analyze and explain all aspects of the request process. Ability to maintain accuracy with attention to detail and meeting deadlines. Ability to perform mathematical calculations and work accurately with numbers. Effective verbal and written communication skills. Effective computer skills. Ability to think independently and make appropriate decisions. Ability to perform multiple tasks through effective prioritization and time management, and demonstrate attention to details. Required Experience: High School Diploma or GED and a minimum of three years' mortgage servicing related experience. Associate's Degree or some college preferred. Exact compensation may vary based on skills, experience, and location.$35,200.00$58,700.00Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
