You'll be the friendly face greeting late arrivals, assisting guests throughout the night, and ensuring everything is set up for success the following day. Your responsibilities will include:Welcoming guests and delivering outstanding customer service.Managing check-ins and check-outs with confidence and professionalism.Completing night audit procedures and balancing daily transactions.Preparing reports and ensuring financial accuracy.Responding to guest requests and resolving issues with care and efficiency.Maintaining a safe, secure, and welcoming environment throughout the night.Supporting the wider Front Office team and hotel operations.We're looking for someone who's organised, dependable, and genuinely enjoys looking after people.You'll ideally bring:Exceptional communication and customer service skills.Strong attention to detail and accuracy.The ability to work independently and make sound decisions.A positive, can-do attitude and willingness to learn.Previous experience in hospitality, reception, reservations, or customer-facing roles is advantageous.Experience with hotel systems such as Opera Cloud is beneficial but not essential.The legal right to work in New Zealand.Hospitality Runs 24/7This role is part of a 7-day-a-week operation, so flexibility is essential.You'll be rostered across nights, weekends and public holidays as required, making this a great opportunity for someone who enjoys variety and thrives outside of traditional business hours.
