Service Department Receptionist

Service Department Receptionist

03 Apr 2022
New Mexico, Albuquerque, 87101 Albuquerque USA

Service Department Receptionist

Overview

Melloy Nissan is a family-owned dealership that values both customers and employees. We're looking for an individual that is customer service-oriented and will reflect our company's values. Our goal is to provide long-term career opportunities and growth. Join our Melloy Nissan family today!

Job Description

The Business Development Center (BDC) oversees all inbound and outbound calls that help to maintain and grow the Service Department. Many customers call in with questions about car services and to make appointments. Our BDC acts as both the first and last points-of-contact to guide these inquiries and follow-up with customers after their maintenance appointments. Every day you'll learn something new!

Responsibilities

Respond to all inbound calls and internet chats

Provide guidance to customer questions and build rapport

Strategically make appointments based on customer needs

Conduct reminder and follow-up calls

Train with Service Advisors to understand the business

Qualifications

Experience in BDC is preferred but not mandatory

Excellent customer service skills and professional manner

Maintain composure in high pressure environment

Multi-task during peak times of high volume calls

Organized in tracking follow-up calls

Willingness to learn new systems such as CRM tools

Punctuality is a must

We look forward to meeting you!

Apply in Person @ Melloy Nissan

See Mike Anderson

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