Vacancy expired!
Responsibilities:
Develop and motivate the service department staff and monitor their performance.
Assist manager with forecast goals and objectives for the department and ensure they are met.
Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
Maintain daily sales and production records as required by dealership management.
Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Handle customer complaints tactfully, promptly, and with concern for the customer.
Ensure proper repair techniques are being used.
Stay up to date on product changes and new products, Honda training.
Ensure that all necessary shop equipment is in proper and safe working condition.
Understand and comply with federal, state, and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Other duties may be assigned by management.
Qualifications:
Must have experience as a high-performance service advisor.
Excellent CSI is a must.
CDK and X-time experience preferred.
Experience managing 15+ employees preferred.
Ability to work independently and be self-motivated.
A desire to work in a commission, performance-based and environment.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
High school diploma or equivalent.
Valid driver license and a good driving record.
