JOB SUMMARY: Responsible for the safe, efficient and profitable operation of the service department. Advises and makes recommendations to the general manager with respect to the best interests of the service department as it relates to total business, whenever and wherever activities of the company and customers are involved.
MINIMUM QUALIFICATIONS: 1. Thorough knowledge of equipment
2. Valid Drivers License
DUTIES AND RESPONSIBILITIES:
Anticipate the type and degree of service work to be performed, equipment and space required, skills and personnel needs, and for short and long range objectives with the company
management.
Maintains proper division of time and overtime devoted to customer equipment vs. company owned equipment, housekeeping, cleanup, training, testing, inspection of service library.
Performs required administrative details such as preparing reports, estimates, contributions to newsletter and forecasts, as well as recording service department payroll.
Ensures that necessary shop tools and equipment are available and maintained in good order.
Ensures that new machines and machines going out on demonstration are clean and in ready-to-go condition, that follow-up service is conducted as required and in line with factory warranty.
Coordinates with area service managers training programs and service meetings for own and customer personnel.
Periodically evaluates the performance of the service department.
Works closely with parts department personnel to ensure parts required are available.
Makes recommendations regarding the purchase of service vehicles and maintains the fleet.
Cooperates with the sales department in evaluating used equipment for trade-in.
Reviews individual and departmental performance of service persons to assure performance meets departmental goals.
Will assist service technicians in diagnosing problems.
Other duties as assigned.
