Job Purpose: Support the Sales/Marketing/Finance users in adoption of MS Dynamics 365. Involved in assisting with CRM Administration tasks and user requests.The person must be proactive, showcase ownership to increase user adoption and showcase servitude to user requests.Responsibilities: Administration and support of the Dynamics 365 Customer Engagement applications including Sales and other configuration platform entities.Lead Coaching/Mentoring of CRM Administrators and Users via Learning Labs, Live User Support and Office Hours sessions.Maintenance of custom configurations and integrations of applications within the Dynamics 365 environments.Development of integrations of data and functionality using the Power Platform (Power Automate and Power Apps)Documenting and defining user requirements with product stakeholders, including flow charts, layouts and diagramsEstablishes best practice for support of and knowledge sharing of the functionality of the Dynamics 365 and Power Platform environment.Contributes to and supports the Dynamics platform 3-year roadmap and the product SDLC.Work with the NielsenIQ Data Engineering and BI teams to ensure data integrity across the applications and datasets when using Dataverse using PowerBI.
