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The Client Service Assistant will perform customer interaction tasks to support a sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting.
Responsibilities:Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.
Informing customers of service features.
Responding to customer requests in a courteous and timely manner.
Effectively communicate and present the product solution and value proposition to customers.
Providing consistent, concise, accurate internal and external communications.
Collaborate with the sales, design, procurement, and construction teams to improve workflows.
Engaging in dynamic customer service procedures, standards, and policies.
Onboard new client accounts, which includes the collection of required documentation and client information.
Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.
High school diploma required.
You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued
Excellent and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving)
Ability to build rapport and develop a relationship with our customers.
Showcase a professional and friendly manner when interacting with customers.
Ability to calmly respond to customers whatever the circumstances.
Able to work within a team, supporting other team members.
All your information will be kept confidential according to EEO guidelines.
