As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: Review complaints from consumers and small businesses that have not been resolved directly with the financial firmWork with consumers and financial firms to gather information and understand the core issuesApply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficientlyUtilise alternative dispute resolution methods to help parties resolves complaints by negotiationInvestigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.The kind of complaints you would review will be across:Domestic Insurance such as home and contents for car insuranceTravel or ticket insurancePet insuranceSickness or accident insuranceStrata title insuranceSmall business insurances including farm insurance
