Jr. IT Specialist

Jr. IT Specialist

Vacancy expired!

Job Description

We’re looking for a detail-oriented, problem-solving team player with a strong technical background to fill our

You will be responsible for performing all of the necessary technical work for managing office IT infrastructure.

• Be able to respond to users with their IT office needs.
• Deploy workstations and laptops.
• Change printer cartridges and/or help users if they are having printing problems.
• Help users with telephone and headset issues.
• Using guidelines provided open tickets to set up VPN access from clients to servers.
• Call and work with our vendors to trouble shoot issues wherever they may occur.
• Provide support and communication via email, phone, and in person.
• Other duties as assigned to meet business needs.
• Using guidelines print access cards and manage access control for users.
• Address and close tickets opened by users and assigned to you.

Qualifications

• Demonstrated passion for excellence with respect to customer service.
• Ability to communicate professionally with people at all levels of the organization and external contacts both verbally and in writing.
• Demonstrated success working in a team-based environment.
• Strong detail orientation and analytical abilities.
• Demonstrated organization and planning skills.
• Ability to tactfully handle stressful and difficult situations.
• Strong critical thinking and problem –solving skills.
• Demonstrated ability to manage multiple projects and competing demands.
• Ability to exercise effective decision-making capabilities in a fast-paced environment.

• Background in Computer Science, Information Technology, or other technical discipline required.
• 1-2 year’s experience in office infrastructure and office technologies required.
• Experience in a customer service or help desk preferred.
• Knowledge of Windows environments, with basic troubleshooting skills.
• Ability to troubleshoot common networking issues.
• Network+ or A+ certification a plus.
• Healthcare industry knowledge desirable.
• Bachelor’s degree desirable.

Additional Information

For more information on our company, visit www.ELLKAY.com.

Interested applicants should submit a letter of interest with salary requirements and resume.

ELLKAY LLC is a Smoke-Free Workplace.

AA/EOE.