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IT Service Desk TechnicianJob DetailsJob LocationAlbany-Academy Main-NRFS - Albany, NY Position TypeFull Time Education LevelHigh School/GED Salary Range$21.74 - $25.88 Hourly Travel PercentageOver 50% Job ShiftDay Job CategoryInformation Technology POSITION OVERVIEWPosition Summary This position is responsible for providing support to customers, students, staff, management, and executive personnel for the information technology tools utilized by the agency in the achievement of its mission. Essential Duties and Responsibilities
Complete and assign IT trouble tickets and maintain appropriate records. Resolve problems related to computer hardware, software, and peripherals, copiers, telephones, password resets, and A/V systems.
Configure, image, and install new PC and laptop computers on agency networks.
Perform routine preventive maintenance on PCs and laptop computers.
Deploy and configure peripherals (printers, scanners, cell phones, etc.).
Configure and install agency software applications and clients on agency PCs and laptops.
Maintain inventory control for all agency hardware and software licenses.
Conduct basic end user training for hardware, MS Office software, network storage, telephone systems, and AV systems as required.
Set up and operate AV equipment to support presentations and events.
Assist with complex IT projects as required.
Assist with daily administrative tasks.
Must have reliable transportation.
Education and/or Experience
High School Diploma/GED
6 months to 1 year related experience
Certification / Licensure
Valid NYS Drivers License
ABOUT NORTHERN RIVERSIf you want a rewarding career where you make a positive impact on children and their families, we want to talk to you! At Northern Rivers Family of Services, we work together to make a difference in our client's liveswhile also strengthening our community. We are a family of human service agencies united in our passion to helping children, families, and adultsreach their potential. Northern Rivers coordinates the quality of care, depth of programs, and combined size and passion for the mission to provide care for more than 18,000 people each year in 41 counties throughout New York State . If you’ve got the talent, drive and desire to make a real difference in your community, you need to be a part of Northern Rivers Family of Services! Our employees receive generous paid time off, an expansive health care package, tuition reimbursement, loan repayment assistance, free training/CEU opportunities, and much more! Apply today to become part of our team! Northern Rivers is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff, and are building a culture where everyone has the opportunity to do the meaningful work here at Northern Rivers!
