Agency Executive Chamber of New York State Title IT Support Specialist 1 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit M/C - Management / Confidential (Unrepresented) Salary Range From $65000 to $80000 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Exempt Class Travel Percentage 20% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? Yes Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address NYS Capitol City Albany State NY Zip Code 12224 Minimum Qualifications An Associates or higher-level degree in Computer Science, Information Science, or related field, and a minimum of two years of systems administration work experience. Additional related work experience or job-related certifications may substitute for educational experience.In addition, the following knowledge, skills, and abilities are strongly preferred: Windows Server OS experience: server virtualization, Windows Active Directory, backup administration and maintenance, computer imaging and deployment Installing, configuring, troubleshooting, and administering current Windows Server 2012 - 2022 and Desktop Operating Systems - Windows 10/11. Experience with conferencing support (Zoom, Microsoft Teams, WebEx). Experience with virtual platforms (e.g. VMware) preferred. Working knowledge of cloud computing with a preference for Azure AD and Office 365. Successful candidates will be self-motivated and proactive, understand user needs, identify root causes of problems, and implement pragmatic solutions. Strong analytical skills and decision-making ability, willingness to work in a team environment, solid organizational and time management skills are necessary for success in this role. Duties Description The IT Support Specialist 1 will work in a team environment providing IT support for the Executive Chamber. The incumbent will have the opportunity to be exposed to and take on other assignments in addition to the primary support role. Primary duties include: Installation, configuration, and troubleshooting desktop PCs and laptops. Utilize network and server administrative tools to accomplish system tasks/ monitoring of Azure AD accounts, O365 accounts, MDM configurations and policies. Install network printers, peripherals, and other appliances. User account setup and maintenance. Monitor, diagnose, and resolve operating system problems. Assist with PC imaging and maintenance. Instruct, support, and train end users on network usage. Additional Comments All positions within the NYS Executive Chamber require completion of a background check prior to appointment. Evenings and weekends will be required on an as-needed basis. Some positions may require additional credentials or a background check to verify your identity.Name Executive Chamber Human Resources Telephone Fax Email Address resumes@exec.ny.gov Address Street NYS Capitol State St. and, Washington Ave City Albany State NY Zip Code 12224 Notes on Applying Please include a resume and cover letter with your application.
