Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryAs the Lead Director of IT Managed Services Provider (MSP) Governance, you will support the Executive Director in standing up and managing a governance and value delivery framework, continuous improvement program, and building strategic partnerships with external IT Managed Services Providers. Primary responsibilities will include monitoring the performance of service providers to ensure alignment with the organization’s goals and standards, fostering vendor relationships, and driving process improvements. You will assist in overseeing the $175M long-term managed services engagement and help identify new opportunities for efficiency and innovation across various areas in IT, ensuring a focus on excellence and operational effectiveness in IT service delivery.Required Qualifications
10+ years proven experience working with managed service providers with a focus on governance, vendor management, continuous improvement, and strategic partnering. The candidate needs to have a minimum of 10 years at a leadership level or above.
7+ years proven experience in IT governance, vendor management, and strategic partnership development.
5+ years strong supplier performance, contract management and financial analysis skills.
3+ years in a managerial role overseeing and managing direct reports
Preferred Qualifications
In-depth knowledge of IT service management (ITSM) frameworks and best practices.
Understanding of IT Infrastructure and ServiceNow is a plus.
Familiarity with industry standards and regulations related to IT governance and vendor management.
Strong leadership skills with the ability to inspire and motivate teams.
Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
Proven track record in driving operational efficiency and process improvements.
Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
EducationBachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)BUSINESS OVERVIEWBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunitiesPay RangeThe typical pay range for this role is:$144,200.00 - $288,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)We anticipate the application window for this opening will close on: 12/31/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
