Become a part of our caring community and help us put health firstHumana is seeking a Strategy Execution/Advancement Principal to lead its Medicare member retention strategy. Leveraging consumer insights and data, you'll own the creation and delivery of multiple high impact strategic initiatives with Humana products and services to optimize membership retention. You'll work with cross-functional partners across product, marketing, sales, member experience and clinical to drive evolution of data driven insights. Throughout the annual business cycle, you will champion retention initiatives and convey new strategies and progress to senior leaders across the enterprise.You will partner with the AVP to set retention specific OKRs and then drive progress with the support of 1-2 consultants/strategists.Key responsibilities include:
Owning the overall Medicare retention strategy spanning product, marketing, sales, and experience
Shaping high quality analyses and deliverables that clearly frame objectives, issues/challenges, and articulate compelling, insightful findings, conclusions, and recommendations
Developing hypothesis to be validated or refined through targeted research and analysis, overseeing industry, competitor, and financial analyses to support retention strategies
Conducting interviews, working sessions, and report-outs with leaders across the company and preparing executive presentations
Managing a portfolio of strategy projects and pilots designed to improve member retention outcomes
Working collaboratively with fellow team members and leaders across the company
Effectively leading and developing junior members of the team
Use your skills to make an impactRequired Qualifications
10 or more years of full-time work experience
Demonstrated ability to manage complex, cross functional initiatives
Highly collaborative, flexible, team-oriented working style
Ability to quickly build and maintain trust with key business leaders/partners
Strong problem-solving skills and the ability to perform complex qualitative and quantitative analyses
Data-driven mindset; quickly assimilates new information and grasps new concepts; strong financial acumen and ability to synthesize and communicate insights and business performance
Experience developing executive level presentations, building compelling stories to influence change
Ability to think big and bridge the strategic vision with the tactical delivery and drive consensus
Exceptional project management and organizational skills
Excellent verbal and written communication abilities
Preferred Qualifications
MBA, MPH, PhD, or graduate degree in a management field, with outstanding academic credentials
Prior healthcare industry experience, preferably in the managed care or provider sectors with a solid understanding of Medicare Advantage and/or Medicaid
Prior experience in consumer retention
Additional InformationThe Strategy Execution/Advancement Principal can be a remote position. Ideally candidates would reside in Louisville, KY, Boston, MA, Chicago, IL, or New York City area.Work-At-Home InformationTo ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$163,400 - $224,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About UsHumana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=HumanaWebsite.
