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Agency Taxation & Finance, State Title Office Assistant 2 (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $40193 to $49405 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address WA Harriman Campus Bldg. 8 City Albany State NY Zip Code 12227 Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:One year of clerical experience.COMPETITIVE MINIMUM QUALIFICATIONS:Permanent service in this title or one year of permanent competitive or 55-b/c service in a title SG-4 or higher and otherwise eligible for transfer under Civil Service Law. Duties Description Office Assistant 2 Job Functions may include but are not limited to: Provide guidance to a team and/or other subordinate staff who process various forms regarding updates to Business tax accounts. Supervise Unit and individual work. Assign work, evaluate, and monitor staff productivity, work performance, and time and attendance using existing quality assurance procedures. Write performance evaluations and assist in disciplinary actions as necessary for subordinate staff. Identify improvement opportunities and work with the employee to develop knowledge, skills, and abilities. Provide staff with technical assistance, guidance, and training in the methods, processes, policies, and procedures used to process the various forms regarding updates to Business tax accounts. Assist in the development and implementation of new or revised procedures. Identify training needs and may personally conduct on-the-job training for staff. Identify trends, delays and problem areas from production reports and inform unit management of findings. Create written and oral reports and spreadsheets for management. Adhere to the Time and Attendance rules and regulations of the Department. Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility. Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval. Some positions may require additional credentials or a background check to verify your identity.Name Mary Trombley Telephone 518-408-9169 Fax Email Address Mary.Trombley@tax.ny.gov Address Street W.A. Harriman State Campus Bldg 9 Room 256 City Albany State NY Zip Code 12227 Notes on Applying Qualified candidates should submit a resume and cover letter stating current title, how you qualify and provide your full Social Security Number for verification. Please reference the Vacancy ID number and the title of this position in the subject of your response to this posting.
