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It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.EFD Professional Services Consultant – Remote East Coast based locationThe RoleThis opportunity will be filled by someone who is passionate about email technology and has a deep understanding of email authentication protocols (SPF, DKIM, DMARC) or a strong desire to learn. The role demands the direct interaction with technical staff at large-scale enterprises to drive a strong email security posture. The individual will assist our clients with the implementation of the Email Fraud Defense Suite of Products. The successful candidate will have great interpersonal and communication skills and high technical aptitude. The candidate must be able to take responsibility and accept accountability for successful customer engagements. The candidate must also demonstrate Project Management skills and the ability to manage numerous implementations simultaneously.Your day-to-day
Engage directly with our Email Fraud Defense customers as an expert in the field to improve their email security posture
Drive high levels of customer satisfaction via service delivery
Coordinate with multiple parties – the customer as well as their third parties to ensure timely and satisfactory resolution to customer issues, and completion of projects
Drive complex implementations while working side by side with the customers to solve their unique problems
Work with internal teams (most notably engineering, sales, product management)
Leverage previous experiences, share best practices and facilitate creative solutions to unique challenges, maximizing the value of our Email Fraud Defense products
What you bring to the team
Strong project management skills with a high attention to detail
Hands-on knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC) or ability to learn quickly
Excellent written and verbal skills
Relevant customer facing consulting experience
Must be comfortable with presenting and explaining technology to people with less technical knowledge
Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills
Must be able to thrive in a fast paced, high stress start-up environment
Demonstrated experience in working with broad cross-functional teams
Excellent organizational, analytical and influence skills
Ability to work independently, ability to adapt quickly, positive attitude
Demonstrated experience in supporting Fortune 500 or other large customers
Experience with Proofpoint products is a plus
Experience with Secure email Gateways is a plus
BA/BS or higher
Multi-lingual skills a plus.
#LI-REMOTE#LI-JL3If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 87,900.00 - 128,920.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 71,025.00 - 104,170.00 USDAll other cities and states excluding those listed above:Base Pay Range: 64,950.00 - 95,260.00 USDProofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
