Technical Support Specialists

Technical Support Specialists

12 Nov 2024
New York, Albany, 12201 Albany USA

Technical Support Specialists

Description We are in search of a Technical Support Specialist to join our team in Albany, New York. This role is part of our health care industry operations, where the specialist will lend their expertise in maintaining and improving our system functions. This position is a long-term contract opportunity.Responsibilities: Assist with activities related to Federal and State complaint and surveillance activities in health care facilities. Maintain and update a spreadsheet database of hospital and health care facility complaints for case review. Attend staff meetings to discuss patient cases and log decisions on the spreadsheet. Communicate with complainants, providers, and staff effectively. Handle phone calls to department voicemail, including complaints due to hospitalization, visitation, and filing an initial complaint. Train and support staff as needed, providing support to providers and consumers. Scan, electronically file, and distribute copies of complaints to supervisors. Maintain files of paper complaints and dispose of them according to internal documentation storage and disposal guidelines. Utilize multiple data sources, assist with the use of variance analysis to validate the data used for Hospital and Emergency Medical Services (EMS) providers' COVID-19 statistics. Maintain Hospital and EMS contact databases used for COVID-19 ad hoc requests and activities. Undertake special assignments and projects as assigned.Requirements Proficiency in Microsoft Office Suites including Microsoft Word, Microsoft Outlook, and Microsoft PowerPoint Strong communication and written communication skills Ability to review and maintain logs of various activities Experience in database management and usage Proficient in handling and resolving complaints Expertise in document scanning and filing Ability to conduct training sessions and provide oversight when necessary Knowledge of spreadsheets and variance analysis Understanding of health care and medical coverage policies Experience in check processing Ability to handle facility management and storage organization Proficiency in the use of paper documentation systems Experience in handling statistical data Skilled in complaint handling and resolution. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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  • Summary This position is located in the United States Department of Agriculture (USDA), Agricultural Research Service (ARS), Western Regional Research Center in Albany California. In this position, you will serve as a personal assistant to the Research Leader and other professional staff, coordinating a wide variety of administrative and clerical tasks essential to the program administration of the Management Unit. Responsibilities Identifies, restructures, and recommends ways of eliminating, combining, simplifying or improving administrative and clerical office procedures and processes. Reviews all formal outgoing correspondence for proper format, grammar and punctuation. Serves as the primary administrative business process point of contact for the unit. Coordinates research documentation reporting requirements and provides oversight for the process. Performs various tasks using on-line systems such as information searches on the World Wide Web. Requirements Conditions of Employment Qualifications Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. GS-06: Specialized Experience: Specialized experience is experience directly related to the position to be filled. Specialized experience must be described for each grade level advertised. The specialized experience requirements for this position are: Qualifying experience for GS-06 includes one year of specialized experience comparable to GS-05 which is directly related to the work of this position, and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. For this position, specialized experience includes experience preparing correspondence on established guidelines and processes; assisting with office administration tasks; and using Microsoft office programs to edit documents used for administrative reports. All applicants must be able to type at least 40 words per minute. GS-07: Specialized Experience: Specialized experience is experience directly related to the position to be filled. Specialized experience must be described for each grade level advertised. The specialized experience requirements for this position are: Qualifying experience for GS-07 includes one year of specialized experience comparable to GS-06 which is directly related to the work of this position, and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. For this position, specialized experience includes experience reviewing and editing reports intended for public dissemination; providing administrative support to an office such as time keeping, files management or maintaining an office budget; and coordinating events such as conferences, seminars, or trainings. All applicants must be able to type at least 40 words per minute. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education This position does not have an education qualification requirement. Additional Information Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100. Veterans who are preference eligible or who have been separated from the armed forces under honorable conditions after three years or more of continuous active service are eligible for consideration under the Veteran\'s Employment Opportunity Act (VEOA). Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period. For more information on applying under special hiring authorities such as the Veteran\'s Recruitment Act (VRA), 30 percent disabled veterans, certain military spouses, Schedule A Disabled, etc., explore the different Hiring Paths on the USAJOBS website. Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary or term employees of federal land management agencies opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years. Service must be in the competitive service and have been at a successful level of performance or better. 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