Title of Position: Social Service Supervisor - TH FLSA Status: Exempt Department: Social Services Salary: $61,019.34/yr Reports to: Program Director Positions reporting to this position: Case Managers Purpose of the Position: The Social Service Supervisor is responsible for ensuring Case Managers working in shelters provide quality services to families in accordance with all the Department of Homeless (DHS) services, the NYS Office of Temporary Disability Assistance (OTDA), and Win requirements. The Social Service Supervisor will provide supervision to Case Managers using Evidence Based Practices (EBP), Motivational Interviewing (MI), Trauma Informed Care (TIC), and boundary setting. Responsibilities:
Provide comprehensive case management including individual and group counseling services and other appropriate support services to clients in the absence of the Case Managers.
Supervise Case Managers and provide coaching, training, and staff development as needed.
Manage the shelter’s multidisciplinary team.
Champion the use of Evidence Based Practices (EBP) in all aspects of Win services.
Use and promote EBP, MI, MIC, and TIC to exceed program goals.
Assume responsibility for Program Services in the absence of the Program Director.
Participate in DHS daily housing metrics calls.
Provide crisis intervention, oversee day-to-day case management services and ensure weekly case conferences.
Ensure all Case Managers conduct an initial needs assessment with new families within 48 hours of arrival at the shelter and begin to develop an Individualized Living Plan (ILP).
Participate in Child Safety Conferences and provide information as a Mandated Reporter to the Administration for Children’s Services (ACS) as needed.
Ensure Case Managers are provided with orientation and training related to their responsibilities in maintaining the Uniform Client Chart.
Ensure Case Managers maintain current and accurate confidential case records with all required documentation.
Audit the Client Assistance and Rehousing Enterprise System (CARES) database, review essential documentation, and monitor chart maintenance for OTDA, DHS, and Win audit readiness.
Work with community service providers to ensure clients receive essential services including mandated substance abuse treatment and mental health services.
Attend regularly scheduled CARES training sessions to obtain DHS updates.
Develop and conduct client activities/workshops.
Schedule and attend client monthly house meetings.
Provide feedback to the Program Director to ensure resources are available and the goals of the program are achieved.
Prepare accurate and timely reports required by funders and Win.
Perform other related duties as needed.
Essential Functions:
Must be able to work one evening weekly, one Saturday a month, and holidays.
Must be able to ascend/descend stairs in the building where client families reside.
Must be able to escort clients to appointments as needed.
Qualifications:
Commitment to Win’s mission, vision and values.
MSW or related advanced degree preferred with three to five years’ experience in family/single adult residential counseling services or Bachelor’s Degree with five years relevant work experience.
At least one year of supervisory experience a plus.
Familiarity with EBP, MI, and TIC.
Must be able to work with at-risk populations including domestic violence survivors, clients with medical and mental health issues, and the chronically homelessness.
Must be able to work effectively with a diverse staff.
Excellent organizational and communication skills, written and verbal.
Must be able to work effectively in a team environment
Familiarity with entitlement systems and procedures.
Working knowledge of substance abuse issues a plus.
Solid computer skills, including Microsoft Office and Outlook.
Knowledge of CARES a plus.
Bilingual – English/Spanish a plus.
Core Competencies:
Leading Others: Conduct informative, effective meetings with staff and communicate critical information clearly. Leads by example, doesn’t stay behind the desk, stays visible to staff and clients.
Facilitating Change: Inspire and motivate others to achieve outstanding client outcomes. Assist in overcoming resistance to change. Anticipate challenges and manage consequences.
Managing Performance: Participate actively in team meetings and communicate client needs. Monitor performance against predetermined standards set by Win and funders. Shares constructive feedback, quickly adjusts to new demands. Holds self and staff accountable for performance at high standards. Use positive reinforcement to convey confidence in employees.
Applying and Developing Expertise: Understand and uphold all policies and procedures described in Win Employee Handbook. Use MI and TIC practices consistently and effectively. Take client issues to the appropriate people within the organization to obtain the most accurate information to meet the customer’s needs.
Communicating and Collaborating: Value the full spectrum of diversity and inclusion for clients and staff.
Communicate effectively verbally and in writing. Foster open communication to and from the Assistant Vice President and supervisors.
WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT
Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience.
As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
