ESSENTIAL DUTIES AND RESPONSIBILITIES The Case Manager is responsible for supporting the Family Development Coach with the overall smooth and effective functioning of the ABE/HSE program including enrollment, recruitment and effective operation of the program. Specific duties and responsibilities include:
Assist Family Development Coach with registration and enrollment process; complete Individual Service Plan (ISP) with students to clearly outline and track educational goals and support services provided
Support participants with translation services as needed and provide digital technical assistance
Responsible for conducting daily case management, weekly surveys, monthly interactions, and participant exit interviews; enter data of all interactions into funder Participant Tracking System (PTS) and internal tracking systems
Work with instructors and FDC to ensure that participants meet identified contextualized literacy goals
Closely monitor program participants’ academic progress
Work closely with Family Development Coach to ensure students are attending program
Provide supportive services & relevant referrals as needed such as education, health, legal, family counseling, housing and other support and wrap-around services needed as determined during the initial student assessments and action plan
Update and maintain the program’s Referral Resource Guide; establish community connections to enhance referral services
Provide career development and job search counseling to adult literacy students in both individual and group settings; register participants in Department of Labor JobZone website
Work with Family Development Coach to promote and enroll participants in HSE, College, and/or alternative educational pathways
Collaborate with instructors to ensure that each student is assisted in the creation of a resume and general cover letter
Schedule guest speakers and relevant services for participants; i nvite and schedule guest speakers from different career and education fields to present students with career and academic information
Provide overall support and assistance to the program
Attend all funder required professional development trainings
Attend Adult Education Program Improvement Committee meetings ready to report on progress
Complete tasks deemed necessary by Program Director and Family Development Coach
During the months of July and August, contingent on the availability of funds, the Assistant Program Coordinator will transition to a position within the Education Division that is comparable in duties and responsibilities.
COMPETENCIES
Must have excellent interpersonal, communication and writing skills.
Must be detail-oriented, organized, and have the ability to multi-task.
Proficiency in MS Office Suite.
Bilingual (English and Spanish) required
Working knowledge of career counseling and/or adult education preferred
Willing to go above and beyond program mandates for the benefit of the student
EDUCATION EXPERIENCE
Associates degree in Human Services or a related field and 2 years of relevant experience; or High School diploma (or equivalent) and at least 3 years of relevant experience required
QualificationsEqual Employment Opportunity (EEO)/Affirmative Action Policy Statement It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.
