Customer Service Rep Bilingual L1-2 Cantonese Mandarin and/or KoreanJob Info111937Posting Expiration Date:Apr 30, 2024Schedule Type:Part-TimeMinimum Salary:$24.24Maximum Salary:$24.24Organization:Customer OperationsDepartment:Customer AssistanceSection:CUST OPS Immersive Engmt GroupLocation:NY-Brooklyn-Flatbush AvenueSimilar JobsClerical Assistant L1-2, Manhattan Field Services (https://careers.coned.com/jobs/14039838-clerical-assistant-l1-2) Clerical Assistant L1-2, HR AssistanceJob DescriptionMission Statement
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Core Responsibilities
Required to work Part-Time as a Customer Service Representative.
Required to work at the Customer Operations Call Center in Brooklyn at 30 Flatbush Avenue.
Required bilingual in English along with Mandarin, Cantonese, and/or Korean.
Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
Utilize various computer based systems to access customer accounts and input transactions.
Analyze customer accounts to address any billing inquires.
Required Education/Experience
High School Diploma/GED
Relevant Work Experience
Must be able to respond to direction and work as a member of a team, using PC-based information systems in order to retrieve information to analyze customer accounts. Required
Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required
Will need to provide outstanding service in every customer encounter and be an effective communicator. Required
Proficient bilingual in Korean, Mandarin, and/or Cantonese. Required
Bilingual candidates must pass a language performance test. Required
Licenses & Certifications
Other: n/a
Physical Demands
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Work rotating shifts, including nights, midnights, weekends and holidays
Technical Difficulty Statement
For technical issues, please contact us at [email protected]
Equal Opportunity Employer
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
