PRIMARY RESPONSIBILITIESResponsible for administering the day-to-day activities of the business office, including: patient andemployee relations; staff interviewing/dismissal; management of marketing and communications efforts;ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks asassigned.SPECIFIC DUTIESo Manage day-to-day operations of dental officeo Manage and direct staff assignments and activities, in accordance with office policies and applicablelawso Manage compliance with OSHA, state and federal regulationso Know and follow dental office contingency plano Stay current with trends, legislation and regulations in the dental professiono Manage and update office computer systemsPatient Managemento Oversee patient relations and handle patient complaintso Help explain office policy to patientso Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)o Monitor patient relations with regular patient satisfaction surveysStaff Managemento Assign, direct and manage staff duties, as assigned by the dentisto Determine staff scheduleso Orient and train new staffo Monitor staff performanceo Perform any other tasks as requested by supervisor
