Service Desk Technician Status: Contract to hire Contract Duration: 4 to 6 months Start Date: ASAP Location: Hybrid - Remote & Onsite Pay Rate - $40/hr
Role Overview: To support the user base within a team environment. Responsible for assuring business users are provided efficient and timely first and second-level support. Provide technical support to all end users. Identifies finds and solves technical issues. Answers users’ phone calls, emails, and personnel requests for technical support. Records, tracks, and monitors requests to ensure in-time solutions. Responsibilities:
Provide IT support for incident resolution and projects relative to business and technical needs
Support PC, Laptop, and Virtual Desktop computer hardware and applications
Monitor and update Footprints ticketing system to ensure timely resolution of issues/problems
Promptly document and create tickets for all reports of information system problems, including system unavailability, unacceptable response time, unauthorized access, missing files, and virus infections
Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are found
Execute the employee on-boarding and off-boarding processes along with other ServiceDesk team members
Provide support for Microsoft Windows Desktop Operating Systems and Microsoft Office 2010/2013/2016 application suites and Office 365
Install, configure, update and support both commercial and proprietary applications
Establish and maintain Active Directory and e-mail accounts and resource access
Perform hardware, software, and basic telephone installations
Perform basic printer repair and maintenance
Performs moves, adds, and changes
Maintain asset inventory
Configure and troubleshoot Smartphone Citrix Secure Hub
Have a good working knowledge of network connectivity and troubleshooting skills
Other duties and responsibilities as assigned
Qualifications:
Minimum of 3-5 years experience in a role with similar functionality
Experience supporting a call center
Knowledge of SCCM administrative functions is a plus
Must have experience with Active Directory
Citrix XenDesktop experience a plus
Experiencing working with a ticketing system
CompTIA A+ Certification
High School diploma/GED or higher or equivalent combination of academic and professional experience
Support the Multi-Vendor Services (MVS) business as a Biomedical Equipment Technician (BMET) for Philips customers in the Long Island/Brooklyn, NY area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.