Job DescriptionInsight Global is looking for a technical lead to lead the migration of Microsoft Nuance from Version 1.0 to Version 2.0 within one of the leading banks in Canada.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements-Expert knowledge in voice biometric technology in the financial industry, Preferable in Microsoft/Nuance Gatekeeper.-Technical Lead experience on delivering enterprise projects-Advanced skills working with multiple cross-functional teams (virtual or remote), leading through ambiguity-Exposure to Fraud/compliance standards, preferable in the financial industry.-Expert on the Software Development Life Cycle-Experience with omni channel customer engagement in the contact center -Familiarity with PIPEDA, Canada Privacy Act, Quebec Privacy Act, CASL-ITIL knowledge and experience nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
