Overview:Provides credit processing support on Consumer Loan applications to customers, branches, dealerships, third-party vendors from application entry through decision, including directives to ensure Bank regulatory compliance. Works to ensure customer documentation is received and saved to the electronic customer file.Location: Buffalo, NY. This role will work on a hybrid model (one day in the office) after training.Hours: This is a full-time position that is 40 hours/week. The person who takes this role will need to have availability to work days, weekends, and holidays.Primary Responsibilities:
Work with internal departments as well as external customers and third-party vendors to obtain credit related documentation or obtain necessary information needed to complete an application i.e.: Verification of Employment, IRS transcripts, title search, appraisal, bank statements, etc.
Maintain effective communication with all necessary parties involved in a new loan application, from the customer, loan officer, telephone contact center, and co-workers to ensure a seamless and positive application experience.
Provide routine credit processing support and answer questions on requested documentation for direct consumer credit and Indirect dealer applications to internal and external customers.
Review customer documents.
Responsible for notating the receipt of each document, indexing and adding to the electronic file.
Maintain an understanding of multiple systems businesses and product lines to support activities completed.
Provide coverage for processing items via shared email boxes related to application and subordination related documentation.
Review departmental procedures and update as needed.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and Experience Required:Associates degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experienceEducation and Experience Preferred:Customer service experienceM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBuffalo, New York, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
