Evergreen Health The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health’s primary and specialty care facilities. They will collaborate and support team members to ensure a patient focused approach to care. As part of the Essential Functions for this role, the Patient Services Representative:
Serves as receptionist for the medical practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
Manages the scheduling of interpretation services for non-English speaking patients for Evergreen’s primary care facility. Confirms the day prior to appointment.
Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information
Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiate patient requests; Retrieves when requested all packages, deliveries and mailings
Qualified Candidate will have a high school diploma. Must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred). Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred. Excellent typing and editing/prooing skills highly desired. Sensitivity toward cultural diversity, people living with HIV/AIDS and lifestyle and addiction issues essential.
Job Type: Full-time
Required education: HS Diploma or GED
Preferred experience: Working in EMR systems
What Evergreen Health Offers You:
Multiple comprehensive medical health insurance plans for you to choose from
Dental and Vision coverage at no cost to you
Paid Time Off package that equals 4 weeks of time in your first year
403b with a generous company match
Paid parking or monthly metro pass
Professional development opportunities
Paid lunch breaks
