Overview:As part of the End User Computing organization, the SCCM Integration and Support Analyst provides Level 2 troubleshooting and root cause analysis for Software Deployments and SCCM/Intune related incidents. This role involves delivering timely troubleshooting support to clients, managing ticket queues, and ensuring routine software deployments via Microsoft System Center Configuration Manager (SCCM) and Intune.Primary Responsibilities:
Respond to and resolve Help Desk escalations based on previous incident outcomes and expertise
Ensure compliance to the Company's risk and regulatory standards
Identify and suggest improvements to existing procedures
Complete scheduled evening responsibilities as required Participate in team projects and coach junior staff on processes and procedures
Analyze, isolate and resolve technical issues, utilizing diagnostic tools and articles
Execute work order tasks and maintain operational standards
Assist end users with technical incidents and help desk tickets, ensuring positive service outcomes
Education and Experience Required:Minimum of 4 years’ higher education and/or work experienceProficiency in reading and digesting technical informationExperience with Microsoft System Center Configuration Manager (SCCM)Strong attention to detail and communication skillsAbility to excel in a collaborative team environmentEducation and Experience Preferred:Familiarity with Microsoft IntuneAbility to adapt and learn quickly in a fast-paced, highly complex environmentBachelor's degree in a technology field or related, 5 years of experience, certifications in related technologiesWe encourage candidates with relevant military experience to apply.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60,890.34 - $101,483.90 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location:Buffalo, New York, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
