DescriptionOur purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.The Global Payment Solutions (GPS) Senior Account Manager (SAM) is responsible for the global satisfaction of a portfolio of GPS clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client’s single point of contact for service for those complex queries that are fall above and beyond basic transactional queries.The Account Manager’s portfolio will be a mix of top tier, highly complex GPS clients and complex clients.The Account Manager will be accountable for the overall satisfaction with GPS produts and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.As our Senior Account Manager you will:
Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organization
Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard)
Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues
Accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others
Maintain a client footprint with the basic information required to deliver a superior client experience
Be the point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead
Proactively review local/regional client activity and existing solutions with GPS in order to identify any opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships, and increase wallet share by recomending new products & solutions that will benefit the client’s business operations.
For this role, HSBC targets a pay range between $64,700.00 and $97,100.00The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improveyour health and well-being, finances, and lifestyle.QualificationsYou´ll likely have the following qualifications to succeed in this role:
Strong knowledge of local and global cash management and clearing services, products, and techniques
Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks
Ability to travel
Desirable: Previous banking experience working with FIs/Corporates in a relationship or account management role and knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments.
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!Job Field: OperationsPrimary Location: North America-United States-New York-BuffaloReq ID: 0000KW3U
