Responsibilities :
Manage a team of internal service staff to support internal service business operations and set priorities for efficient resource allocation
Establish Key Performance Indicators (KPIs) as well as Visual Management and regularly review internal service processes and implement improvements to ensure efficient, high-quality service delivery
Maintain quality service by enforcing quality workmanship and communication standards through adherence to company standards and policy
Responsible for recruiting, retaining, and developing talent as well as assessing performance
Act as a point of contact for service cases for both internal teams and external customers including cross functional collaboration with operations, technical support, field service teams, and sales
Support strategies for improvement of field & internal service offerings and provide input on new product development and enhancements, especially from a serviceability and support perspective
QUALIFICATIONS:Critical Success Factors : (List of competencies/behaviors needed for this position)
Ability to manage dynamic competing priorities and improve and implement structured processes to deliver on goals of the internal service business
Willingness to go above and beyond in supporting customers and Win as a Team
Exhibited the traits of an Ideal Team Player (Humble, Hungry, People Smart)
Is data driven and utilizes data in decision making as well as in problem solving
The candidate should be flexible, working within and without the main area of responsibility to help the company solve problems and address issues when asked
Acts with a sense of urgency in all aspects of the job and models this behavior for the team
Required Skills/Experience: (List of required skills and experience to perform this position)
5+ years of technical experience
Previous management and team development experience
Standard process adherence, tracking and improvement execution
Demonstrated cross functional collaboration capabilities
Excellent verbal and written communication skills, with strong interpersonal skills
Sets positive example for reports, peers, and others in conduct, attitude and behaviors
Experience with data aggregation, analysis, and communication, utilizing tools such as Microsoft Excel
Education (List of required Education, Certifications, Training)
AS or BS Degree in a STEM field (Science, Technology, Engineering, Mathematics) or combination of education and experience
Travel Requirements
Up to 10% overnight travel required
Key Relationships :Individuals in this position will have ongoing interaction and communications with the following:
Services Manager
Technical Support Supervisor
Service Technicians
Field Technicians
Sales Team
Services Scheduling Associate
Operations Leaders
ABOUT XOS:XOS is a leading manufacturer of application-specific X-ray analyzers, offering elemental analysis solutions that improve public safety and customer efficiency in industries like petroleum, consumer products, and environmental compliance. For petroleum applications, XOS offers portable, lab, and process analyzers with unrivalled precision at the push of a button. XOS also offers High Definition XRF (HDXRF©) analyzers for the detection of toxic elements in consumer products, such as toys and apparel and areas of environmental regulation, like soil and water. XOS’s advanced optics and OEM sub-systems can increase precision, speed, and spatial resolution, while decreasing the size, complexity, and cost of the instrument. XOS: Better Analysis Counts.US ONLY :The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.The compensation range for this role is $75000 - $90000 USD per year.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.Unsolicited AssistanceWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
