Description:Our client is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently they support the student and teacher technologies within 40+ school districts. In addition, they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. Each district is comprised of a team of junior network specialist who contribute to the software and hardware troubleshooting of equipment which includes but is not limited to: Chromebooks, PCs, Windows Devices, Smart Boards, iPads, and various other classroom technologies. Having prior experience troubleshooting classroom technologies is a plus. This candidate will report to a Managed Information Technology team lead who supports the district and its staff members. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills. The environment will require this person to work well with end users of the school district as well as district executives such as the Director of Technology. The following experience is strongly encouraged for this assignment: Proficient in Windows software (Windows 10) Support of virtual server environment Knowledge of troubleshooting email related issues Knowledge of workstation setup and installs. Ability to install network operation systems and perform simple upgrades to the network Strong Knowledge on troubleshooting desktop systems such as desktops and PCs Knowledge of configuring and managing network-based user profiles (Active Directory or other Directory Service tools) General network experience with printers/routers/adding users/grouping Server Hardware configuration Manage switch configuration and troubleshooting LAN/WAN experienceSkills:windows, windows 7, office 365, desktop, troubleshooting, active directoryTop Skills Details:windows, windows 7 ,office 365, desktop, troubleshooting, active directoryAdditional Skills & Qualifications:Certifications are not mandatory but nice to have. A+ and Net+ are most applicable. Please See SMART questions below that have been asked in interviews:-What types of network devices are you familiar with?
What is a VLAN?
What is DHCP and why would you use it?
What would you use IP-config for and which information will it provide?
A user approaches yourself and mentions they are having a hard time accessing a website, what do you do?
A user approaches yourself and tells you their computer is being "slow', what do you do?
How do you prioritize tickets? Hypothetically one comes from a superintendent and one comes from a school's network being down, what do you do?
-How do you build relationships with end users and why would they trust yourself?-Name a time you have worked with a difficult end user and how did you overcome the situation?Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
